Privacy Policy

This Privacy Policy governs the manner in which Cole's Hardware collects, uses, maintains and discloses information collected from users (each, a "User") of the www.coleshardware.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Cole's Hardware.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Cole's Hardware may collect and use User’s personal information for the following purposes:

    To improve customer service
    Information Users provide helps us respond to their customer service requests and support needs more
    efficiently.

    To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and
    resources provided on our Site.

    To improve our Site
    We may use feedback Users provide to improve our products and services.

    To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.

    To send periodic emails
    We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides
    to opt-in to our mailing list, they will receive emails that may include company news, updates, related product
    or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we
    include detailed unsubscribe instructions at the bottom of each email.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of User’s personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information
We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share User’s information with these third parties for those limited purposes provided that the User has given us their permission.

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy
Cole's Hardware has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Users acknowledge and agree that it is their responsibility to review this privacy policy periodically and become aware of modifications.

User’s acceptance of these terms
By using this Site, Users signify their acceptance of this policy. If a User does not agree to this policy, please do not use our Site. A User’s continued use of the Site following the posting of changes to this policy will be deemed their acceptance of those changes.

Contacting us
If a User has any questions about this Privacy Policy, the practices of this site, or the User’s dealings with this site, please contact us at:

Cole's Hardware
5 Enterprise Drive
Danville, PA 17821 

marketing@coleshardware.com

This document was last updated on April 17, 2013

 

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